Frequently Asked Questions
1. How long will my orders take and what mail service do you offer?
2. What kind of papers do you use?
3. What can be customized on my photo books and calendars/cards?
4. Are there limitations to what types of images I can use on my calendar?
5. Do you ship internationally?
6. Can I add text in any language?
7. My order uploaded but my shopping cart did not come up...what happened?
8. The shopping cart says that I was sent a confirmation e-mail but I haven't received one...will my order be completed?
9. What kind of format do you accept and what resolution should my images have?
10. Why do I have to download two different software?
11. Can I cancel my order after uploading?
12. Why is my picture cropped or contain white borders?
13. What kind of monitor setting should I use?
14. Does the software support MAC computer?
15. How many products can I order from one shopping cart session?
Order Calendars Help:
16. Do I need to resize images (if they are larger then 300DPI)?
17. The preview for my calendar looks out of order...why is that?
18. How can I allow other people to be able to buy the calendar I made?
19. It's after January. Can I start my calendar on a different month?
20. How can I transfer my personalized holidays from last years calendar to this years calendar?
21. How many photos do I need to make a calendar?
Order Photobooks Help:
22. What size photobooks can I order?
23. Can I choose the fit in feature for my photo books?
24. What are the soft cover photo books like?
25. Can I use the photobook application offline?
26. Can I save my photobook and finish it later?
27. How many photos do I need to make a photobook?
28. How do I add caption to the cover page of hardcover photobook?
1. How long will my orders take and what mail service do you offer?
The orders placed at PEphotobooks should take no more than 24-48 hours to process, package and send out. We use United States Postal Service (USPS) to deliver the order to your doorsteps. Please allow a few days for transit time. We offer UPS and FedEx shipment upon request, please contact us for prices. (see prices for shipping charge)
2. What kind of papers do you use?
Products |
Standard Substrates |
Premium Substrates |
|
4 x 4" Photo Book |
12pt |
N/A |
|
4 x 6" |
Photo Book Soft Cover |
80# |
12pt |
5 x 5 " |
|||
8 x 8" |
|||
8 x 11" Soft Cover Photo Book |
80# |
12pt |
|
8 x 11" Hard Cover Photo Book |
80# |
100# |
|
Calendar Cover |
12pt |
N/A |
|
Calendar Pages |
80# |
N/A |
|
Greeting Cards |
12pt |
N/A |
|
Postcards |
12pt |
N/A |
|
3. What can be customized on my photo books and calendars/cards?
We offer the highest level of customization in the marketplace today. The photo books can be fully customized including collages, faded images as a background, layouts, borders and much more.The calendars text and images can be inserted in dates, font sizes and colors within dates cell can also be fully customerized and users can select from 36 national and religious holiday overlays. Users can change the language of days and months and start the calendar at any month, week, or day.
4. Are there limitations to what types of images I can use on my calendar?
We will not print materials that could give rise to any civil or criminal liability under applicable law. We will not accept images that promote racism, hatred, bigotry, or harm against any group or person. We reserves the full right to refuse to print at our sole discretion.
5. Do you ship internationally?
No.
6. Can I add text in any language?
Yes, you can use any language or font on your system. The software will create a PDF before sending the file to print and embed all font info into the PDF. The photobook software is available in English, French, Chinese Mandarin, Chinese Cantonese, Italian, Portuguese (Brazil), German, Spanish and Japanese.
7. My order uploaded but my shopping cart did not come up...what happened?
Sometimes security programs will block the opening of the shopping cart for you to complete your payment. There are two solutions to this problem. If you know the program causing the problem you can disable it for a short period of time. If not please note the time of your upload and a Job ID if one was provided for you. Submit a ticket to our support department by clicking here, (or Contact us at 800-385-3814 toll free) with this info (Job ID and time) and we will help you complete your order.
8. The shopping cart says that I was sent a confirmation e-mail but I haven't received one...will my order be completed?
Normally the e-mail has been sent but may have been filtered as spam or blocked by e-mail security. To confirm your order please contact us by submitting a ticket here with your name, Job ID, and a way to identify the photo books and calendar cards (i.e. cover page description) and we will confirm that we have received your order.
9. What kind of format do you accept and what resolution should my images have?
We accept JPEG, GIF, BMP, TIFF, PICT, PNG, PCT and PSD file formats in sRGB or up color space with 300 dpi resolution recommended. Higher resolution pictures will result in clearer pictures. We suggest the following resolutions for each print size. When naming your images, please avoid using special characters excluding hyphen (-) and underscore (_).
10. Why do I have to download two different softwares?
One software is for photobooks and the other one is for calendars/cards. You can download the software that best fits your need.
11. Can I cancel my order after uploading is complete?
Yes, but you MUST notify us via email or phone within one hour after the order is complete. We will be unable to issue a refund after that since your order will already be in process.
12. Why is my picture cropped or contain white borders?
This is a standard practice in the photo finishing industry. This is due to differences between the shape of most digital images (4x5.3") and the shape of standard print sizes (like 4x6", 5x7", and 8x10"). Downloading times it takes might varies from 30 minutes to 1 hour based on your internet speed.
The height and width of most digital images differ from the height and width of the print sizes we offer. Most digital cameras produce images that are slightly more square than a 4x6", so that they fit better on computer monitors. They are more rectangular than an 8x10" though. This makes it impossible to print the entire image without cropping it or padding it with a white border.
Original image:
Crop to fill:
-full frame borderless
-some portion might be cropped
"fit frame to image" feature is applied
13. What kind of monitor and setting should I use?
Our site and software are designed for optimal use at screen resolution 1024x768 and best viewed in Internet Explorer 7.0, Firefox 2.0 and above on PC, or Safari 2.0.04 and above on Mac.
14. Does the software support MAC computer?
Yes. We have both versions of the software.
Download MAC version for photo books by clicking 
.
Download MAC version for calendars and cards by clicking .
Download PC version for photo books by clicking 
.
Download PC version for calendars and cards by clicking .
15. How many products can I order from one shopping cart session?
There are no limited for how many products you can order at once. However, you can select up to 500 multiple quantities from each product only.
16. Do I need to resize images (if they are larger then 300DPI)?
No. The software will resize the images to fit 300DPI before creating the PDF file and sending to print.
17. The preview for my calendar looks out of order...why is that?
Certain calendar types (the center fold calendars) require double sided printing. In order to maintain the correct format for the printing, cutting and binding of the calendar, thus the pages may appear to be out of order. They are not. The purpose of the preview is for you to look at the calendar to determine if it is properly laid out: spelling, text positioning, correct image selection, overall layout.
On center-bound calendars, you have the option of including text or images on the back cover (the portion shown on the cover page above the binding that becomes the back cover when the calendar is folded). To do so, go to the calendar front page and add content to the top half portion of the cover page (above the binding) as you would to any other calendar page. DO NOT ROTATE the added content, as it will be properly situated on the final product.
18. How can I allow other people to be able to buy the photobook and calendar I made?
You will have to submit a support request here and we will email you back a link to a shopping cart with your calendar info pre-filled in. You can then send that link to other people to place an order for your calendar.
19. It's after January. Can I start my calendar on a different month?
To start your calendar on any month choose the specific month you would like to start on or if you've already started your calendar go to the personalize menu and choose "Calendar and Holidays".
20. How can I transfer my personalized holidays from last years calendar to this years calendar?
Open your previously saved calendar and go to the file menu and choose save as. Select a different name for your calendar and save it. Then go to the personalize menu and choose "Calendar and Holidays" Change the start year and month.
21. How many photos do I need to make a calendar?
You need 13 photos for a 12 months calendar.
22. What size photobooks, calendars, postcards and greeting cards can I order?
Print sizes range from 4x4" to 8.5x11" (See Products) (See Pricing)
23. Can I choose the fit in feature for my photo books?
All photo books, calendars and cards support fit in images ONLY. This means some portion of your image might or might not be cropped. The standard aspect ratio of all new picture frames is 1.5 (4x6") normally. However, you can go to the menu bar > Format > Fit Frame to Image to fit frame with the image.
24. What are the soft cover photo books like?
The soft cover photo book is comprised of premium 12 point or 80# coated cover stock paper. We provide a transparent plastic cover for the photo book for protection and a black cardboard back to protect the photos. The soft cover photo books are conveniently sized for handling to take with you from place to place, or as thoughtful gifts for love ones. If you prefer a heavier more substantial feeling for your photo book, the hard cover is a better alternative to the lighter, soft cover version.
25. Can I use the photobook application offline?
Yes.
26. Can I save my photobook and finish it later?
While you are building your photobook, you can save it, revisit it and edit it as many times as you need to before you place your order. Simply name your photobook and select File > Save to Save. Open it by selecting File > Open or Open Saved Book on the welcoming screen next time you start the application.
27. How many photos do I need to make a photobook?
You may select between 20 and 196 photos for a 20 pages photobook. However, you can add as many photos to a page as physically possible. You may also choose a combination of photo and text pages and text-only pages.
28. How do I add caption to the cover page of hardcover photobook?
Hardcover photobook cover page's caption can only be added from the "Fast Track" option. Once the book is created, there has no way to edit the cover page. If you need further assistance, please feel free to contact our Customer Service Department at 1 (800) 365-3814. Representatives are available from M-F 8:30am-7:30pm (EST) for your convenience.
Contact Us
PEphotobooks.com
57-08 39 Ave
Woodside, NY 11377
Support: (800) 365-3814
General Inquiries: contacts@PEphotobooks.com